Frequently Asked Questions

Can I order with a Credit Card?
Yes. To order with your credit card, shop online at the DCS Marketplace.
How do I order using a Purchase Order?
Email your Company’s Purchase Order as an attachment to: po@dcsbusiness.com

To ensure your purchase order is ACCEPTED, please follow the Purchase Order Guidelines.

My company does not use Purchase Orders. What can I do?
If your company does not utilize Purchase Orders, you have two options:

1.) Shop online at the DCS Marketplace.

2.) Download, Complete, Sign and Email the Purchase Order Template to: po@dcsbusiness.com

PO Template (xls)

PO Template (doc)

PO Template (pdf)

To ensure your purchase order is ACCEPTED, please follow the Purchase Order Guidelines.

What do I include on a purchase order when buying CalAmp products?

CalAmp Ordering

To ensure your CalAmp devices meet your requirements, please following these guidelines.

Overview

For all Orders, in a NOTES Section of the PO, please list:

  • PULS Group Name

For each device on order, please specify the following when applicable:

  1. Device Part Number
  2. PEGScript Programming Method
  3. APN Key Programming Method
  4. SIM Insertion
  5. CalAmp Device Firmware Reflash
  6. Network Carrier Provisioning
  7. Network Activation on DCS Data Plan

Device Part Number

Pegscript Programming Method

Directly under each product requiring a Configuration to be assigned, use the following Part Numbers to define the PegScript Configuration gets assigned to each device.

APN Programming Method

Under each device that requires the APN Key to be programmed into the device use the following as Part NUmber (be sure to include the APN Value).

APN-01

Sim Insertion

Under each device that requires a SIM to be inserted, use the following part numbers and description.

SIM-01

CalAmp Firmware ReFlash

Under each device that requires a specific manufactures Firmware to be flashed, use the following part numbers and description.

Firmware-01

Network Carrier Provisioning Service

Under each device that you’d like to confirm working on your Network Carrier and is communicating with PULs, use the following part numbers and description.

SERVICE-01

DCS Data Plan Activation

Under each device that you’d like to assign a data plan, use the following part numbers and description.

 

How can I apply for Credit Terms?
DCS utilizes Experian Business Credit Services to process your credit application. Applications can be downloaded for a $40 fee here.  Once downloaded and completed, please upload your application here.

Terms will be established within 10 days of completion.

Who can help me with placing my CalAmp Purchase Order?
The Purchase Order Guidelines offers specific instructions on how to submit your CalAmp Purchase Orders. The instructions inform you on all the different Part Numbers to include on your Purchase Order if your devices need special attention prior to shipping. The Purchase Order Guidelines includes part numbers for the following services:

  • PEGScript Programming Method
  • APN Key Programming Method
  • SIM Insertion
  • CalAmp Device Firmware Reflash
  • Network Carrier Provisioning
  • Network Activation on DCS Data Plan

If you need assistance with creating your Purchase Order, contact your sales representative or submit your question on our online form.

How do I request a Return Merchandise Authorization Number?

To request a Return Merchandise Authorization Number: Download, Complete and Submit the Return Merchandise Authorization Form to:

rma@dcsbusiness.com

Returns are subject to a 25% restocking fee.

How do I submit my State Reseller's Certificate to become Tax Exempt?

First,create an eStore account here. Second, complete the Tax Exempt Form. Processing may take up to 24 hours. Once applied, you will receive an email of approval. Tax Credits on previously placed orders will not be available.

 

 

 

 

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